Refund & Cancellation Policy

Last Updated: 2 June 2026

Refund & Cancellation Policy

This Refund and Cancellation Policy governs the purchase of Credits on the Ayantra platform. By purchasing Credits, you agree to the terms outlined in this policy. Please read this document carefully before making any purchase.

Overview of the Billing Model

Ayantra operates on a Pay As You Go (PAYG) billing model. There are no subscription fees, no monthly commitments, and no hidden charges.

  • Credits are Ayantra's in-platform currency used to access features and services.
  • Credits are purchased in bundles and deducted from your balance as you use the platform.
  • Unused Credits do not expire and remain valid in your account indefinitely.
  • Credit bundles are available in fixed denominations as displayed at the time of purchase.

Payment Methods

Ayantra supports the following payment methods depending on your platform:

  • Razorpay : Available for web and Android app users. Supports UPI, net banking, debit/credit cards, and wallets.
  • PayU : Available for web users. Supports UPI, net banking, debit/credit cards, and wallets.
  • Apple In-App Purchase (IAP) : Available exclusively for iOS App Store users. Purchases made via IAP are governed by Apple's billing and refund policies in addition to this policy.

Important for iOS / App Store Users: If you purchased Credits via Apple's App Store (IAP), refund requests must be submitted directly to Apple. Ayantra does not have the ability to process refunds for IAP transactions. Please visit reportaproblem.apple.com to request a refund from Apple.

Refund Policy

01) General Rule

All Credit purchases on Ayantra are final and non-refundable, except in the specific circumstances described below. Once Credits are added to your account and used, they cannot be reversed or refunded.

02) Eligible Refund Scenarios

A refund may be granted in the following situations:

  • Technical Failure: A confirmed technical error on Ayantra's systems caused Credits to not be delivered to your account after a successful payment.
  • Duplicate Charge: Your payment method was charged more than once for the same Credit bundle due to a processing error.
  • Unauthorised Transaction: You can demonstrate that the transaction was made without your authorisation and you have reported it promptly.

03) Non-Eligible Refund Scenarios

Refunds will not be issued in the following cases:

  • You changed your mind after purchasing a Credit bundle.
  • You did not use the Credits or used only a portion of them.
  • You are dissatisfied with results produced by the platform after Credits were consumed.
  • Your account was suspended or terminated due to a violation of Ayantra's Terms of Service.
  • You selected the wrong Credit bundle at the time of purchase.
  • The Credits were purchased as a promotional offer or at a discounted rate.

04) Partial Refunds

Partial refunds are not available. If a refund is approved under an eligible scenario, the full amount of the affected transaction will be refunded. Credits corresponding to that transaction will be reversed from your account.

How to Request a Refund

To initiate a refund request, please follow these steps:

  • Email us at help@ayantra.aiwith the subject line: "Refund Request: [Your Registered Email]".
  • Include the following details in your email:
  • Your registered email address or User ID
  • Transaction ID / Order ID (available in your payment receipt or purchase history)
  • Date and amount of the transaction
  • Reason for the refund request
  • Supporting evidence, if any (e.g., screenshots of errors, duplicate charge proof)
  • Our support team will acknowledge your request within 2 business days.
  • Refund eligibility will be assessed within 5-7 business days from acknowledgement.

Refund Processing Timeline: Approved refunds will be credited back to the original payment method within 7-10 business days, depending on your bank or payment provider. Ayantra is not responsible for delays caused by your bank or card network.

Cancellation Policy

01) No Subscription to Cancel

Ayantra does not offer subscription plans. Since billing is strictly Pay As You Go, there is nothing to "cancel" in the traditional sense. You simply stop purchasing Credits if you no longer wish to use the platform.

02) Pending or Unprocessed Purchases

If a payment is in a pending state and has not yet been confirmed by the payment gateway, you may contact us at help@ayantra.ai to attempt a cancellation. However, once a payment is confirmed and Credits are delivered to your account, it cannot be cancelled.

03) Account Closure

If you wish to close your Ayantra account:

  • You may delete your account directly from the app via Profile & Settings → Delete Account. Alternatively, you may email help@ayantra.ai to request deletion.
  • Any remaining Credits in your account at the time of closure will be forfeited and are not eligible for a cash refund.
  • Account closure does not entitle you to a refund of unused Credits unless an eligible refund scenario (Section 3.2) applies.

Credit Bundle Pricing & Taxes

  • Credit bundle prices are displayed inclusive of applicable taxes (including GST where applicable) at the time of purchase.
  • Prices are subject to change at Ayantra's discretion. Changes will not affect Credits already purchased.
  • International users may be subject to currency conversion fees by their bank or payment provider. Ayantra is not responsible for such additional charges.

Chargebacks & Disputes

If you initiate a chargeback with your bank or card issuer without first contacting Ayantra, we reserve the right to:

  • Immediately suspend or terminate your account.
  • Reverse any Credits associated with the disputed transaction.
  • Report the dispute to payment processors, which may affect your ability to make future purchases.

We encourage you to contact us first at help@ayantra.ai before raising a dispute with your bank. Most genuine issues can be resolved quickly through our support team.

Policy Modifications

Ayantra reserves the right to update this Refund and Cancellation Policy at any time. Changes will be effective upon posting to our website. We will notify registered users of material changes via email or an in-app notification. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

Contact Us

For any questions or concerns regarding this policy, please reach out to us:

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.