Refund & Cancellation Policy

Apple In-App Purchases: If you purchased your subscription through the Apple App Store, Apple handles all refunds. You can request a refund from Apple at reportaproblem.apple.com. Ayantra cannot issue refunds for Apple In-App Purchases.

Other purchases: All subscription payments on Ayantra are final and non-refundable once the payment has been successfully deducted, except in the specific circumstances described below or where a refund is required under applicable law or the relevant platform’s policies.

Refunds will not be provided for unused subscription time, partial use of a subscription, or cancellation during an active billing period.

A refund may be considered in the following situations:

• Technical Failure: A confirmed technical error on Ayantra’s systems prevented your subscription from being activated after a successful payment.
• Duplicate Charge: Your payment method was charged more than once for the same subscription due to a processing error.
• Unauthorised Transaction: You can demonstrate that a subscription payment was made without your authorisation and have reported it promptly.

All refund requests will be reviewed based on the circumstances of the transaction and any supporting evidence provided. Approval is not guaranteed and remains subject to applicable laws and the policies of the relevant payment provider or app store.

Refunds will not be issued in the following cases:

• You change your mind after purchasing a subscription.
• You do not use the platform or use it less than expected.
• You cancel your subscription during the current billing period. You may cancel at any time, but cancellation will prevent renewal in the next billing cycle. Your current subscription will remain active until the end of the ongoing billing period, and no refund will be provided for the current period.
• You are dissatisfied with the guidance, insights, or results provided by the platform.
• You purchase a subscription and later decide that you no longer wish to use it.
• You select the wrong subscription plan.
• Your account is suspended or terminated due to a violation of Ayantra’s Terms of Service.

Partial refunds are not available for unused subscription time or the remaining portion of a billing period.

If a refund is approved under an eligible scenario, the amount refunded will be determined based on the circumstances of the transaction and applicable requirements.

Where a refund is approved, the associated subscription or access may be adjusted accordingly.

Send an email to help@ayantra.ai with the subject line:

Refund Request: [Your Registered Email]

• Your registered phone number.
• Transaction ID or Order ID, available in your payment receipt or purchase history.
• Date and amount of the transaction.
• Reason for the refund request.
• Supporting evidence, if applicable, such as screenshots of technical errors or proof of duplicate charges.

Our support team will acknowledge your request within 5 business days.

Refund eligibility will be assessed within 7-10 business days of acknowledgement. If additional information is required, the review may take longer.

If a refund is approved, it will generally be credited to the original payment method within 10-15 business days, depending on your bank or payment provider.

Ayantra is not responsible for delays caused by banks, card networks, or payment providers.

Ayantra offers a 7-day free trial that allows users to explore the platform without being charged.

• No payment is deducted when starting or using the free trial.
• The free trial does not automatically convert into a paid subscription.
• Once the 7-day trial ends, users must purchase a subscription to continue using Ayantra.
• If you choose not to purchase a subscription after the trial, no payment will be charged, and no cancellation is required.

You may cancel your subscription at any time.

• Monthly Plan: Cancellation prevents the next monthly renewal, provided it is completed before the renewal date.
• Yearly Plan: Cancellation prevents the next annual renewal, provided it is completed before the renewal date.

After cancellation, you can continue accessing the platform until the end of your current paid billing period, unless otherwise stated at the time of cancellation.

Cancelling your subscription does not automatically entitle you to a refund. Any payment already deducted will remain non-refundable, except in the eligible circumstances described under Eligible Refund Scenarios.

If a payment is pending and has not yet been confirmed by the payment provider, you may contact us at help@ayantra.ai for assistance.

Once a payment has been successfully processed, it cannot be cancelled or reversed simply because you no longer wish to continue with the subscription.

Your cancellation method depends on where you purchased your subscription.

• Ayantra Application or Website: Follow the subscription management or cancellation options available in your Ayantra account.
• Apple App Store: Manage and cancel your subscription through your Apple account settings.
• Other Platforms: Follow the subscription management instructions provided by the relevant platform.

Please ensure that your cancellation is completed successfully. Uninstalling the application or simply stopping its use does not cancel a paid subscription.