Account Deletion Policy

Ayantra allows users to request account deletion directly through the mobile application. You can request deletion at any time through your account settings.

This policy explains how to delete your Ayantra account, remove saved information associated with other people, and understand what happens to your personal data after deletion.

To delete your Ayantra account, open the Ayantra mobile application and follow these steps:

• Sign in to your Ayantra account.
• Navigate to Profile & Settings.
• Select Delete Account.
• Follow the on-screen instructions to confirm your request.

Account deletion requests must be initiated through the Ayantra mobile application and cannot be submitted through the website.

Once you confirm your deletion request, your account enters a 15-day waiting period before permanent deletion.

During this period:

• Your account remains scheduled for deletion.
• If you sign in to the Ayantra app during the 15-day waiting period, your deletion request is automatically cancelled, and your account remains active.
• If you do not sign in during this period, your account and associated personal data will be permanently deleted at the end of the 15-day period, subject to applicable data retention requirements.

Ayantra allows you to add information about other people to personalise your experience and explore your relationships with them.

If you wish to remove information associated with another person, navigate to the relevant section of the Ayantra app where their details are stored, select the information you wish to remove, and follow the on-screen instructions.

Once confirmed, the selected information and its associated data will be removed, subject to applicable data retention requirements.

Removing information about another person does not delete your primary Ayantra account.

When your account is permanently deleted, we delete:

• Profile information: your name, phone number, gender, email and account settings.
• Birth details: your birth information and chart data.
• Conversations and AI memory: your Phases, conversation history and anything Ayantra remembered about you.
• Saved people: charts and details about others you added.
• Other personal data: any other information linked to your account.

What we keep, and why: we keep only transaction records (such as payment IDs, amounts and dates) for as long as Indian tax law requires. We may also keep data where needed for an ongoing legal claim or fraud investigation. We may keep anonymised statistics that cannot identify you. None of these include your conversations, birth details or AI memory.

Deleting your Ayantra account does not automatically cancel a subscription managed through an external platform, such as the Apple App Store.

If you have an active paid subscription, you must cancel it separately through the relevant platform to prevent future renewal charges.

Please note that deleting your account does not entitle you to a refund for payments already deducted. Refund requests remain subject to Ayantra’s Refund & Cancellation Policy and the applicable policies of the relevant payment platform.

We recommend cancelling your subscription before deleting your account to prevent future renewal charges.

If you have any questions or concerns regarding account deletion or your personal data, please contact us:

Email: help@ayantra.ai
Response Time: Within 5 business days.

This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Dehradun, Uttarakhand, India.